"ВеллДом" is an application for apartment building occupants
Programs that were used
Stages of work
IT-Fox for «AVT-телеком», 2021
The goal of the mobile application was to ease communication between occupants and building managers, as well as occupants administration of utility payments.
A mobile application for building occupants as well as an online CRM system for building managers were developed as part of the project.
Research and analysis of comparable services were the first steps in the project. A special feature of the software for occupants was the ability to view the home's video cameras as well as connect the intercom to the phone, in addition to managing utility payments and maintaining a rapid connection with the management firm (chat, repair requests, news).
I examined the best comparable solutions on the Russian market to develop my own structure for the program. After the structure of the application was agreed with the client, wireframes were created to test the user-friendliness of the UX design. When all the points were fixed, the user interface design was created.
Research and analysis
Development structure and User-Flow
Registration in the system is complicated and requires many steps. This is because the application stores the occupant's personal information, including information about his house. Only after the management of the house enters the resident's data into the CRM system may the resident sign up for the application. A lot of information is verified during registration.
The main screen has the following key features: news, quick voting, quick debt payment, and intercom open. An item is not shown on the screen if it is not pertinent to the resident.
Receipts, chat with the management firm, news, tariff access to equipment are available in the bottom bar.
The other, less-used elements, including meters, tariffs, equipment management, surveys, applications, and profile, have been added to the navigation driver.
Structure and User-Flow
More than 10 sections of the application were developed.
I describe the most crucial features.
Charges and payments. The resident of the home has access to the application's history of charges and payments, current receipts, and the ability to pay for receipts both through the mobile application and at the bank by presenting the receipt's barcode.
Utility meter indicators. Now, all indications can be included in a single application. The part also includes information about each meter, including the seal number, the date of the most recent inspection, and the next planned inspection. The given indicators' historical data is preserved.
Barriers, video cameras, intercoms, and other household equipment. Now, any device in the home can be easily accessed and controlled by the resident, including security camera footage, door locks, gates, and intercoms. And you can do it all with just one mobile app.
Submit a request to the management firm. The resident can seek for repairs or help on the mobile app if an unexpected circumstance occurs in the apartment or home (for instance, the elevator fails or the bathroom faucet breaks). Request can be free or paid, they can be paid for in the app. The occupant can leave feedback after finishing the task and can view all request statuses, the deadline for solving the issue, the person in charge, and more.
Regular gatherings of residents and building managers. Typically, at these gatherings, significant issues pertaining to the house are addressed and solutions to issues are proposed. Residents of the house can vote on each problem in the application. House managers are no longer required to personally fill out surveys asking each resident.
Sharing. The owner of the apartment of the unit can invite his family or other people to use the app and access all the features.