CRM-system

"ВеллДом" is an application for apartment building occupants

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About project

The goal of the mobile application was to ease communication between occupants and building managers, as well as occupants administration of utility payments.
A mobile application for building occupants as well as an online CRM system for building managers were developed as part of the project.
Research and analysis of comparable services were the first steps in the project. A special feature of the software for occupants was the ability to view the home's video cameras as well as connect the intercom to the phone, in addition to managing utility payments and maintaining a rapid connection with the management firm (chat, repair requests, news).
I examined the best comparable solutions on the Russian market to develop my own structure for the program. After the structure of the application was agreed with the client, wireframes were created to test the user-friendliness of the UX design. When all the points were fixed, the user interface design was created.
2022
  1. Research and analysis
  2. Development structure and User-Flow
  3. Development wireframes
  4. Prototyping
  5. UI-design

Stages of work

Structure and
User-Flow
Registration in the system is complex and involves several steps as it stores personal and building-related information. Residents can only register after the administration has entered their data into the CRM. Numerous data are checked during registration.
The main screen contains key functions: news, quick voting, debt payment, and intercom access. Receipts, chat with management, news, and equipment tariffs are in the lower panel.
Less frequently used elements such as meters, tariffs, equipment management, surveys, and profile are located in the navigation driver.
Wireframes
More than 10 sections of the application were developed.
I describe the most crucial features.
5
gatherings
Regular gatherings of residents and building managers. Typically, at these gatherings, significant issues pertaining to the house are addressed and solutions to issues are proposed. Residents of the house can vote on each problem in the application. House managers are no longer required to personally fill out surveys asking each resident.
1
Charges and payments
The resident of the home has access to the application's history of charges and payments, current receipts, and the ability to pay for receipts both through the mobile application and at the bank by presenting the receipt's barcode.
2
Utility meter indicators
Now, all indications can be included in a single application. The part also includes information about each meter, including the seal number, the date of the most recent inspection, and the next planned inspection. The given indicators' historical data is preserved.
3
household equipment
Barriers, video cameras, intercoms, and other household equipment. Now, any device in the home can be easily accessed and controlled by the resident, including security camera footage, door locks, gates, and intercoms. And you can do it all with just one mobile app
4
request to the management firm
The resident can seek for repairs or help on the mobile app if an unexpected circumstance occurs in the apartment or home (for instance, the elevator fails or the bathroom faucet breaks). Request can be free or paid, they can be paid for in the app. The occupant can leave feedback after finishing the task and can view all request statuses, the deadline for solving the issue, the person in charge, and more.
6
Sharing
The owner of the apartment of the unit can invite his family or other people to use the app and access all the features.
Design options
Other works